Ordering and Shipping Policies
The nature of our product, which are handmade crochet braids, do not permit a return. All sales are final and refunds are not allowed. Except for exceptional cases that has to do with either sending the wrong order or quality problems.
Credit Card Storage Information:
Our online shopping cart system does not require you to permanently store your credit card information online.
Payments made though PayPal may occasionally take a few days to clear. Orders cannot be shipped until PayPal confirms that your payment has cleared. Orders of $150.00 or more paid for via PayPal must be shipped to an address that you have setup through PayPal as being a CONFIRMED PayPal address. Please note that this is separate from verifying your account. You are able to confirm your address by logging into your PayPal account, going into the Profile Summary area, selecting Street Address, and then by clicking on the Confirm button on the bottom of the page. PayPal’s confirmation procedures may change, so if you have questions, please contact PayPal.
We will email you if we discover a payment problem when we process your order. Please be sure to add to your address book. If we aren’t able to reach you within 14 days, we may need to cancel your order.
Sometimes a product is available at the time you place your order, but then becomes out-of-stock by the time your order is received at the warehouse. In these rare instances, we will offer you the option to cancel your order or wait for the item to be in stock. Usually it takes 20-45 business days for an out-of-stock item to be back in stock.
Orders placed online are generally shipped out within 1-2 business days. Please consider our processing time when selecting your shipping method.
We use Priority Mail and First Class via USPS for domestic order. We cannot be held responsible for any theft or damage that occurs if UPS or USPS delivers your package when you are not home. Customers are responsible for reimbursing us for any shipping and handling charges that are incurred if a package is returned because no one was available to accept it. If you are not available to accept your delivery, we recommend that you use a shipping address where someone will be available to receive the package for you. We encourage you to contact with USPS or UPS directly to find out what their delivery policies are for your area.
International Customers & Brokerage/Customs Fees:
International customers are responsible for any and all customs duties, taxes and brokerage fees that a shipment may incur. We are not able to determine the amount of these fees before shipping to you. USPS will not deliver your order unless these fees are paid in full. Any shipment returned to us due to rejection by customs will be subject to our cancellation fee and will incur a return shipping fee. Please familiarize yourself with your country’s import restrictions/requirements prior to placing your order.
USPS Canada Standard is the standard method used for most Canadian deliveries. Some locations within Canada require us to use UPS Worldwide Express. All other orders are shipped via USPS Worldwide Shipping.
For unusually large orders, we reserve the right to ship your delivery by trucking service. We will notify you in advance of all applicable costs, including lift gate service and pallet charges.
Please inspect packages upon arrival. You must report any damages, missing items or missing boxes to both USPS and femafric within 3 days of receiving your order.