Frequently Asked Questions
Here at femafric strive to ensure YOU have an exceptional experience. So, we put together the questions that have come from YOU! We hope that this enhances your experience shopping with us and if you have any additional questions, just drop us an email(firstname.lastname@example.org).
What makes femafric unique?
Our mission encompasses revolutionizing the way think about your hair. Femafric is a unique social enterprise that that sells high-quality, handmade hair products, primarily focusing on protective styles like crochet braids. We support hair braiders in Sierra Leone, West Africa by paying them living wages and training. Unlike other hair-care manufacturers, we want to ensure that our women have visibility and we do this by educating consumers within the global marketplace.
How much hair do I need for a full head?
Typically, 5-6 packs are needed. If you want a fluffy fro look, add another pack and a half.
Can hair be ordered in mixed colors in one bundle deal?
Yes, indicate your color choices in the ‘notes’ section when you are at checkout.
How long does this hair last?
This hair can last for a long time, the better you take GOOD care of it the longer you can have it and reuse! Our customers generally 2-3 wears from it.
I just made a purchase without verifying that your crochet hair comes pre-looped.
Yes, they are pre-looped.
How long does it typically take to get the hair?
Orders placed online are generally processed within 3-4 business days and shipped out within 7-10 business days after order has been fulfilled. Please consider our processing time when selecting your shipping method.
Can I use the hair for individuals?
Yes. We have seen customers unravel a few to use for around their crown.
Do you make custom orders?
Yes, we have specific periods throughout the year that we produce custom orders.
What is the best way to wash the Fro-Cee twists so that they are reusable?
You will need to bundle them together and then gently wash them by dipping it in shampoo/water solution and then rinsing gently.
To dry, lay flat individually and allow it to air dry.
You will then need to trim the fly away. Subscribe to femafricTV. We will be posting a tutorial very soon.
Can the Mini Fro-Cee Twists be cut shorter without unraveling?
Absolutely! Feel Free to cut it into any style you desire.
Do you recommend any type of hair products to keep the hair looking fresh and bouncy?
Styling mousse and a good polish serum works great. You will need to trim the flyways periodically. Use styling products minimally to avoid build up.
For scalp treatment, we recommend a water/oil-based product (see our Lavender Oil + Rosewater Overnight Moisture Therapy).
What kind of night protection do you suggest?
We recommend a silk bonnet and use a little mousse to refresh it in the morning.
I was wondering if you ship to military FPO?
Absolutely! Just send an email(email@example.com) when you are ready to order.
Can I pick up the order in store?
Thanks for asking! Select stylist will be carrying our products very soon!
Hello, I love your product and the social enterprise part of it especially. I would love to talk to you about selling your product online for you to help your cause.
Please see attached wholes price list.
I want to submit a testimonial, where do I send it?
Thanks so much! Click here to leave a review.
Can I make changes to my order?
At femafric, we are committed to providing you the best experience possible. We will try to accommodate any reasonable request prior to the order shipping. Please send all order requests to firstname.lastname@example.org.