Return & Refund Policy
Return & Refund Policy
The nature of our product, which are handmade crochet braids, do not permit a return. All sales are final and refunds are not allowed. Except for exceptional cases that has to do with either sending the wrong order or quality problems.
Only if you are eligible for a return, before you want to return goods, please contact us via email to discuss the problem(s) you are concerned about first. If you want to return your order, please notify us at , stating the reason with picture reference and the order number within 72 hours of receipt. We will inspect and respond with the return address if need be. All packages should be sent via a trackable method. We are not responsible for package lost in transit. So please contact us(+1844-427-1961) with all your questions and concerns before placing your order.
Hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened/used items to be returned for the safety of all our customers. We are not alone, other hair extensions suppliers do not allow returns of opened items for the same reasons. We only offer refunds considered under exceptional cases that has to do with a fault from us (that is if another of the same product or a product of an equal value is unavailable at that period). You should state a specific explanation and clear corresponding photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service, because we will look into it with matching visuals of the state the hair was before it was sent to you, to actually confirm if the fault wasn't from us.
Note: if you do not select any color option, length option, or other options you want from the drop down menu on the website, your hair will be made by default to color black and other options mentioned on the description of the style’s product page you purchased. We are not responsible contacting you as regards your choices and your order won’t be eligible for a return or a refund. Please, ensure you go through your order correctly.
Please allow 5-7 working days from our receipt of the returned goods for an exchange if available or a refund to be processed. You will receive a confirmation email once the transaction has been completed. Please allow up to 7-10 working days for the funds to reflect in your account. The original shipping charges will only be refunded when it has to do with a wrong order fault from us. Anything asides that will not be refunded. If you have any questions, or wish to discuss the return procedure in further details, please do not hesitate to contact us.
NOTE! In order to avoid fraud, further documentation or forms of identification may be requested to process your order if your billing address differs from your shipping address, if you are unable to provide a genuine means of identification, we reserve the right to cancel your order.