Ordering and Shipping Policy

Updated 2026

ALL SALES FINAL

Due to the nature of our products and fulfillment process, all sales are final. Femafric does not accept returns or offer refunds for change of mind, ordering the wrong item, missed events, shipping delays caused by the carrier, or packages confirmed as delivered by the carrier.

Exceptions may be considered only for:

- Incorrect items sent by Femafric

- Verified product quality issues

If you believe your order qualifies for an exception, contact luvonpurposeus@gmail.com within 3 business days of delivery. Please include your order number, a description of the issue, and clear photos when applicable.

Approval of any exception is determined after review.

PAYMENTS

Payments are processed through Shopify and Shop Pay.

If your payment issue involves your card, identity verification, authorization, or another matter controlled by your financial institution or payment processor, you may also need to contact the appropriate provider directly.

PROCESSING AND FULFILLMENT

Please review all processing and shipping information carefully before placing your order.

Orders are reviewed, processed, packaged, and prepared for shipment before being transferred to the shipping carrier.

The estimated fulfillment timeframe for your order is provided at the time of purchase. Carrier transit times are estimates and are separate from Femafric's processing time.

An estimated delivery date is not a guaranteed delivery date.

Once your package has been accepted and scanned by the shipping carrier, it has entered the carrier delivery stage.

Femafric is not responsible for carrier delays, routing delays, weather disruptions, service interruptions, missed delivery attempts, or other transit-related circumstances outside of our control after the package has been accepted by the carrier.

If you believe your order has exceeded the stated fulfillment timeframe before being transferred to the carrier, contact luvonpurposeus@gmail.com so that we can review the order.

SHIPPING ADDRESS RESPONSIBILITY

Customers are responsible for providing a complete and accurate shipping address at checkout.

Orders will be shipped to the address submitted with the order.

Femafric is not responsible for packages that are delayed, returned, misdelivered, or otherwise affected because of an incorrect, incomplete, outdated, or improperly entered address provided by the customer.

If you notice an address error, contact luvonpurposeus@gmail.com as soon as possible. Address changes are not guaranteed once an order has entered fulfillment or has been transferred to the carrier.

TRACKING AND PROOF OF SHIPMENT

Tracking information will be provided when available.

A carrier acceptance scan confirms that the package has been transferred from Femafric to the shipping carrier.

Carrier tracking records, delivery scans, photographs, GPS/location information, signature records, and other proof of delivery supplied by the carrier may be used as evidence that an order was properly shipped and/or delivered.

SIGNATURE CONFIRMATION

Femafric may require signature confirmation on shipments.

When signature confirmation is required, the recipient or another eligible person at the delivery address must sign for the package according to the carrier's delivery procedures.

Failure to be available for a required signature, failure to retrieve a package after a delivery attempt, or failure to follow carrier instructions does not qualify the order for a refund.

PACKAGES MARKED DELIVERED

If tracking shows that your package was delivered, but you cannot locate it, first check:

- Around the delivery location

- With household members

- With neighbors when appropriate

- With a front desk, leasing office, mailroom, concierge, or package room when applicable

You must also contact the shipping carrier promptly to report the package as missing and request an investigation.

Please notify Femafric at luvonpurposeus@gmail.com so we can provide shipment information or cooperate with the carrier investigation when necessary.

If the carrier confirms delivery to the shipping address provided with the order, including through tracking, delivery confirmation, photograph, GPS information, or signature confirmation, Femafric is not responsible for replacing or refunding the order solely because the customer later reports that the package cannot be located.

Any replacement, refund, insurance claim, or other resolution will depend on the results of the carrier's investigation and any applicable shipping protection or carrier coverage.

LOST PACKAGES IN TRANSIT

A package that has not been marked delivered and appears to have been lost while in the carrier's possession is handled differently from a package confirmed as delivered.

If tracking stops updating for an unusual period or the carrier identifies the shipment as potentially lost, contact luvonpurposeus@gmail.com.

Femafric may assist with opening or documenting a carrier investigation when appropriate.

A package will not be considered lost solely because delivery is later than originally estimated.

Any refund or replacement related to a package lost in transit will be determined after the applicable carrier investigation or claim process has been completed.

DAMAGED PACKAGES OR MISSING CONTENTS

Please inspect your package immediately upon delivery.

If your package arrives damaged, opened, tampered with, or with merchandise missing from inside the package, you must notify both Femafric and the shipping carrier within 3 business days of delivery.

Contact:

Email: luvonpurposeus@gmail.com

Phone/Text: 610-931-4708

Please provide:

- Your order number

- Photos of the outside packaging

- Photos of the shipping label

- Photos of the contents received

- A description of what is damaged or missing

Please retain all packaging until the claim has been resolved. The carrier may require photographs, packaging materials, or additional documentation during its investigation.

RETURNED, REFUSED, OR UNCLAIMED PACKAGES

Packages returned to Femafric because of an incorrect address, refused delivery, failure to sign, failure to retrieve the package, or another customer-related delivery issue are not automatically eligible for a refund.

If the merchandise is returned to Femafric in acceptable condition, we will contact the customer regarding available options.

Additional shipping charges may be required before the order can be shipped again.

Original shipping charges and carrier fees are non-refundable.

INTERNATIONAL ORDERS

International customers are responsible for all customs duties, taxes, brokerage charges, import fees, and other charges assessed by the destination country.

These charges are not included in the purchase price unless expressly stated otherwise.

Delays caused by customs authorities are outside of Femafric's control.

If a package is rejected, abandoned, refused, or returned because customs charges were not paid or required import procedures were not completed, additional fees may apply before reshipment.

BULK AND WHOLESALE ORDERS

Large or wholesale orders may require different shipping arrangements, including freight or commercial delivery services.

Customers will be informed when additional services such as lift-gate delivery, pallet charges, freight handling, insurance, or signature requirements apply.

Additional terms may apply to wholesale and bulk purchases.

CHARGEBACKS AND DELIVERY CLAIMS

Customers should contact Femafric at luvonpurposeus@gmail.com regarding a fulfillment or delivery concern before initiating a payment dispute whenever possible so that the issue can be investigated.

Femafric maintains records related to order placement, customer-provided shipping information, fulfillment, carrier acceptance, tracking, delivery confirmation, communications, and other transaction documentation.

If a payment dispute is initiated, Femafric reserves the right to provide this documentation to Shopify, the payment processor, financial institutions, card networks, or other parties involved in reviewing the dispute.

Initiating a payment dispute does not independently establish that an order was not properly fulfilled or delivered.

QUESTIONS OR SHIPPING SUPPORT

Email: luvonpurposeus@gmail.com

Phone/Text: 610-931-4708

Website: femafric.com/pages/shipping

By placing an order with Femafric, you acknowledge that you have reviewed and agreed to the applicable ordering, fulfillment, and shipping policies.