Ordering and Shipping Policies

Updated 2025

ALL SALES FINAL

Due to the handmade nature of our crochet braids, all sales are final. We do not accept returns or offer refunds.

Exceptions are made only for:

Incorrect orders (e.g. you received the wrong product)

Verified quality issues (please send photos)

If you believe your case qualifies, contact us within 3 days of delivery at info@femafric.com or call/text 610-931-4708.

💳 PAYMENTS

We accept payments through Shopify/ShopPay only.
If your payment issue is related to your card, identity verification, or anything outside of Femafric fulfillment, please contact ShopPay directly for assistance.

We do not use PayPal or any other external processors.

⏳ Processing & FULFILLMENT

READ CAREFULLY 

Once you place your order, you can expect your package to arrive within 8 to 12 business days.

Order Confirmation: Please allow 2–3 business days for us to review and confirm your order.

Tracking & Drop-Off: After confirmation, your shipping confirmation email with tracking details will be sent within the next 1–2 business days, and your package will be dropped off at the post office.

Shipping Time: Once in the hands of the postal carrier, delivery typically takes 5–7 business days, depending on your location in the U.S.

Once your order has been marked as shipped and tracking has been added, Femafric is no longer responsible for delays caused by the carrier. If your order has been properly confirmed, shipped, and dropped off to the carrier on time, and it is still delayed, the carrier will be responsible for the remainder of the delivery window.

However, if your order exceeds 12 business days from the date of purchase, and this delay is determined to be on our end (e.g. delays in confirmation, tracking, or drop-off), you are entitled to a full refund no questions asked. 

Signature Confirmation

Orders over $150 automatically include signature confirmation

Orders under $150 do not include this feature. Please plan accordingly.

If you want to add signature confirmation to smaller orders, contact us within 24 hours of placing your order.

📦 MISSING OR DAMAGED ITEMS

Please inspect your package immediately upon arrival.

To report:

Damaged contents

Missing items

Packaging issues

You must notify Femafric and the carrier (UPS/USPS) within 3 business days of delivery.
Email: info@femafric.com
Phone/Text: 610-931-4708

Include your order number and clear photos for the fastest resolution.

🌍 INTERNATIONAL ORDERS

International customers are responsible for any customs duties, taxes, or import fees. These are not included in the purchase price. If your local customs agency returns your package, your order may be subject to a cancellation and reshipment fee.

🧾 BULK & WHOLESALE

For large or bulk orders, we may use a freight or trucking service. You will be notified ahead of time regarding any lift-gate fees or pallet charges.

QUESTIONS?

📧 Email: info@femafric.com
📞 Call/Text: 610-931-4708
🌐 Web: femafric.com/pages/shipping